SolidOps provides expert contact center engineering and administration services. We specialize in Five9 and Vicidial platforms, but also support migrations, integrations, reporting, and high-availability dialing infrastructure across most CCaaS platforms.
Our $3,000/month retainer includes up to 15 hours of expert-level dialer engineering, campaign tuning, IVR design, agent reporting, and strategic consulting. Unused hours roll over for 30 days.
Yes. While our deepest experience is with Five9 and Vicidial, we support migrations and platform optimization for Genesys, NICE CXone, Avaya, and Amazon Connect.
Yes. Ad-hoc support is available at $250/hour (1-hour minimum). Emergency response outside business hours may incur additional fees unless covered by an upgraded SLA.
Yes. Every engagement includes a clear service agreement and NDA to protect both parties. Custom terms can be included as needed.
Absolutely. We’ve architected HIPAA and PCI-compliant call environments, including data handling, secure logging, encrypted call flows, and audit-ready processes.
We’re based in the U.S. and operate remotely. We’re available for scheduled calls, async projects, and travel when needed.
Email us or book a discovery call. We’ll review your setup and get moving quickly.