Inbound calls hitting the wrong queue
Routing logic, transfer paths, and queue handling that fail customers at the exact moment volume spikes.
Stop losing revenue to broken systems. We orchestrate performance.
What we actually fix
- Contact rate & dialing performance
- IVR, routing, and call flow
- Integrations, data, and system logic
- Spam remediation & number health
- Migrations and platform stability
- Tooling / software
Common failure points
The problems teams usually wait too long to fix.
Numbers getting flagged as spam
Deliverability issues that quietly choke outbound performance and waste good lead inventory.
Contact rate dropping
Cadence, number hygiene, and dialing behavior problems that drag performance below target.
Migrations creating routing and reporting issues
Cutovers that leave teams with broken flows, KPI drift, and unstable operations after launch.
Fixed-scope offers
Start with a focused engagement that solves a real operational problem.
Each offer is built to give you a defined outcome, not vague consulting hours. Start small, get clarity fast, and expand only if the work justifies it.
Fast diagnostic
IVR & Call Flow Assessment
$500
- IVR and routing review
- Queue and transfer path analysis
- Call flow testing
- Written findings with recommended fixes
Deliverability focus
Outbound Deliverability Audit
$1,250
- DID and number inventory review
- Cadence and dialing pattern analysis
- Contact-rate blockers
- Remediation roadmap
Implementation sprint
Contact Rate Improvement Sprint
$3,500+
- Audit findings turned into action
- Dialing strategy cleanup
- Number hygiene and routing improvements
- Implementation support and stabilization
Why SolidOps
Built for teams that need practical engineering support, not another vendor layer.
SolidOps is designed for operators who need someone that can assess, implement, and stabilize the work directly inside the platform.
Five9, Vicidial, and CCaaS experience
Platform-level support for routing, outbound operations, migrations, integrations, and reporting integrity.
Hands-on implementation
Recommendations are tied to execution. You are not paying for a slide deck and a handoff gap.
Fast, direct access
Lean engagement model, quick communication, and no bloated chain of account managers between you and the work.
How it works
A simple path from issue discovery to stable operations.
Assess
Review the current setup, isolate the operational gaps, and validate the highest-risk issues first.
Prioritize
Turn findings into a practical sequence based on business impact, effort, and urgency.
Implement
Make the routing, deliverability, reporting, or platform changes needed to correct the issue.
Stabilize
Validate the fix, monitor performance, and clean up the remaining operational loose ends.
Ongoing support
Need help after the assessment or project work is complete?
These options are for teams that want ongoing help, urgent escalation coverage, or targeted support after an initial engagement.
Follow-on support
Monthly Support
$3,000/mo
Dedicated engineering time for teams that need steady execution without building a full internal bench.
Talk About Monthly SupportUrgent escalation
Emergency Response
$300/hr
Reserved for critical issues that need immediate troubleshooting, fast decisions, and direct engineering support.
Request Emergency HelpFlexible support
Ad Hoc Consulting
$250/hr
Targeted help for troubleshooting, routing changes, reporting issues, implementation reviews, or one-off support.
Book Ad Hoc Help
Get started
Tell us what is breaking and we will help you scope the right next step.
Use the form for a quick follow-up or book a discovery call directly if you already know you need a deeper conversation.
Best fit for this form
Broken IVRs, outbound deliverability concerns, routing issues, reporting drift, and migration cleanup.
What happens next
A direct review of your request, then a recommendation for an assessment, sprint, or ongoing support path.
Resources & Updates