SolidOps
Unbreakable Contact Center Operations
Specializing in Five9/Vicidial consulting, administration, migrations, integrations, omni-channel implementation, and dialer stability.
Unbreakable Contact Center Operations
Specializing in Five9/Vicidial consulting, administration, migrations, integrations, omni-channel implementation, and dialer stability.
CCaaS Administration and Engineering, Campaign Management, List Management, Cleanup, Routing, Troubleshooting.
Ensure best pratice integration and speed to lead between systems and services, improve routing logic, Improve agent workflow.
Scripting and design, skill based routing , agent priority assignment and flow testing, API Integrations.
Visualize KPIs, rebuild reports, and ensure the data tells the real story.
Ideal for ongoing operations. Hands-on support for teams that need day-to-day oversight and reporting.
For specific needs or one-time projects. Get expert help when you need it most—without a long-term contract.