End-to-End Contact Center Engineering & Strategy
Expert consulting and hands-on delivery for Five9, Vicidial, and other on-prem or CCaaS platforms. We handle migrations, IVRs, omni-channel implementation, API integrations, custom logic, and full-stack contact center optimization.
Expert CCaaS configuration, campaign and list management, routing logic, and day-to-day dialer operations across platforms like Five9 and Vici.
Integrate systems for faster speed-to-lead. Eliminate lead waste and improve routing logic, agent workflows, and conversion efficiency.
Design and deploy IVRs, skill-based routing, escalation logic, queue strategies, API handoffs, and custom flows tailored to real business logic.
Rebuild broken reports, validate KPIs, and ensure your dashboards reflect reality, not just vendor defaults or missing data.
From legacy dialers to modern platforms like Five9 or NICE CXone, we handle the full migration lifecycle: pre-audit, vendor coordination, data mapping, IVR rebuilds, QA, and go-live support.
Set your contact center up for the future. We align chat, SMS, voice, and social into a unified strategy, and help you prepare for AI/IVA capabilities with the right API and routing foundation.
💡 Built for teams that need fast, intelligent support without the bloat of corporate TAMs.
Includes up to 20 hours/month of dedicated engineering time. No rollover. Scales in 20-hour blocks as needed.
For urgent after-hours issues that require immediate attention.
Ideal for one-time support, scoped help, or live troubleshooting.
Technology is powerful — but it’s people who make it perform.
We help your platform work the way it should.